Revolutionizing Cafe Operations with Auto-Pilot Ordering

The Challenge

During peak hours, Urban Brews faced a common problem: customers waiting 15 minutes just to place an order, and another 10 minutes to pay the bill. This friction led to frustrated customers and lower table turnover. Additionally, they had zero data on who their customers were or what they preferred.

The AI Solution

We deployed a 'Scan-Order-Pay' ecosystem powered by AI recommendations: 1. **Smart Menu:** Customers scan a QR code. The menu highlights 'Best pairings' (e.g., 'Croissant goes well with your Cappuccino'), increasing ticket size. 2. **Kitchen Sync:** Orders go directly to the kitchen display system (KDS), removing the waiter bottleneck. 3. **CRM Integration:** Customers earn loyalty points automatically, allowing the cafe to send re-engagement offers later.

Implementation Process

• 01Mapping table QR codes to specific POS zones
• 02Building the AI up-selling logic based on time of day
• 03Integrating with Kitchen Display Systems for real-time syncing
• 04Training staff on the new 'Runner' role rather than 'Order Taker'