Scaling Patient Care with Intelligent WhatsApp Agents
Client: Shree Radhe Care Clinic
The Challenge
The clinic was overwhelmed with phone calls for simple tasks: booking appointments, checking doctor availability, and purchasing consultation plans. The manual reception team couldn't handle the volume, leading to long wait times and a 30% drop-off in potential bookings. Furthermore, manual follow-ups (reminding patients to take meds or book follow-ups) were inconsistent, affecting patient recovery rates.
The AI Solution
We engineered a comprehensive WhatsApp-based AI Agent integrated directly with the clinic's CRM. The solution included three core modules: 1. **Booking Engine:** Natural language understanding to check doctor slots and book appointments instantly. 2. **Plan Manager:** Secure payment links sent within chat for purchasing consultation packages. 3. **Care Companion:** An automated scheduler that sends daily reminders for medication and check-ins based on the doctor's prescription.
Implementation Process
- 01Integration with Clinic Management System (CMS)
- 02Designing 'Human-like' conversation flows on WhatsApp
- 03Setting up secure payment gateways for In-Chat payments
- 04Beta testing with 500 patients
"Our phone lines used to be jammed constantly. Now, our WhatsApp agent handles 3,000 queries a day. It's like having a team of 10 receptionists working 24/7."
Dr. A. Sharma
Medical Director
Key Outcomes
Project At a Glance
- Conversational Design
- API Integration
- HIPAA Compliance
- Bot Training
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